FAQ

How long does shipping take?
Shipping time depends on your location and selected shipping method. Tracking details will be provided whenever available.

Do you ship internationally?
Yes. CLUB 11 is designed to serve customers in multiple countries.

How do I track my order?
Use our Track Your Order page with the tracking information provided after shipment.

How do I choose the correct size?
Please check the size chart available on the product page before purchasing.

Can I exchange my order?
Eligible items may be exchanged according to our Returns & Refunds Policy.

What if I receive the wrong product?
Contact our support team with your order number and photos of the item received.

Can I cancel my order?
Contact us as soon as possible. Once an order has entered processing or shipping, cancellation may no longer be possible.

Are promotions automatic?
Some promotions may be applied automatically, while others may require a discount code. Check the promotion details before completing your order.