RETURNS & REFUNDS POLICY

We want you to be satisfied with your CLUB 11 order.

If there is a problem with your purchase, please contact us as soon as possible.

Return Requests
Return or exchange requests must be submitted within 14 days after delivery.

Products must be:

  • Unused
  • Unwashed
  • Unworn
  • In original condition
  • With original tags when applicable

Wrong or Damaged Items
If you receive the wrong product or an item with a manufacturing defect, contact us with your order number and clear photos of the item.

Sizing Issues
Please check our size guide carefully before ordering.

Returns due to incorrect size selection may require the customer to cover return shipping costs.

Refunds
Once the returned item is received and approved, refunds will be issued to the original payment method.

Processing time may depend on your bank or payment provider.

Non-Returnable Items
Personalized or customized products may not be eligible for return unless they arrive damaged or incorrect.

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